Customer Service
Staff Up and Keep Costs Down
Great customer service is foundational to building brand affinity, referrals and repeat business for companies of all sizes – big and small.
Marketing and customer acquisition are expensive. Remote Employee helps you boost the lifetime value for each customer you acquire. We can quickly help you add resources to take calls, staff online chats and reply to emails quickly to keep customers happy.
Consider the cost of not having adequate customer service resources in place – in a word “churn”. And asking your sales team and administrators to deal with customer requests and complaints, or paying top dollar for US talent isn’t only expensive and distracting, it’s unnecessary.
Remote Employee helps you recruit, train and staff your company with remote, talented and dedicated Filipinos who speak excellent English (hear them speak) and can get up to speed in a matter of days.
Hear Our Candidates Speak English
Click on the Samples Below to Hear Our Candidates
Get More Work Done in Less Time With Fewer Employees.
Looking for work? Apply here.
Core Capabilities
- Customer Experience
- Customer Liaison
- Customer Retention
- Market Research
- Phone Support
- Online Chat
- Issue Resolution
- CRM Management
- Calendar Management
- Reporting
Your Employees, Our Tech
Remote Employee has developed technology and services that fully integrate local and remote teams. Our platform and people help you recruit, hire and manage your own remote workforce in the Philippines, or anywhere in the world.
Task Tracking
Assign and track progress for tasks assigned to each employee in real-time.
Platform Integrations
Our platform integrates with other systems like Google Chat and Slack.
Compliance
Doing business in a foreign country can be intimidating. Remote Employee handles all of the reporting and compliance so you can focus on getting more done.
Security
We take security measures to ensure your data and employees are protected from breaches and that their software is up to date and active.
How Much Can I Save?
In the Philippines, employees get paid an average of 60% – 70% less for the same roles as workers based in the USA.
Find out how much you can save by building your own offshore team with Remote Employee.
Testimonials & Reviews
Hear What Our Clients Have to Say
We had the opportunity to source a dedicated team with Remote Employee. They deliver a high-quality level of customer service that exceeds our business partners internal quality monitoring metrics beating their own internal expectations!
Our businesses success is based on providing customized solutions to our clients. When deciding to expand our team to the Philippines I was apprehensive that we would not give the same quality of services. The Remote Employee team quickly helped our high-level staff in the US give better service to our clients. They seamlessly integrated into our daily operations and has become an important part of our success.
For us, we struggled to grow because it became increasingly difficult to hire the appropriate staff within our budgets. On the flipside, we knew we couldn’t scale without the right resourcing in place. Remote Employee has become a vital part of our growth strategy.
As an operations leader of a Call Center, I was once asked “What do you do if you need to source 90 account representatives to go live on a project within 90 days?” My initial thought was asking for more time. Remote Employee helped us develop a model that enables on demand capacity & scaling that gave us a competitive edge when that question became a reality.
Working with Remote Employee has been amazing. The team is outstanding and very hard working. They are passionate about serving our company and clients, and the quality of the work has been exemplary.
We utilize Remote Employee’s outsourcing platform to hire the most talented resources at an affordable price. It has made us more efficient & competitive as a company and allowed us success in a very competitive market.
I’ve been with Remote Employee from the start and in that time, I have utilized staff across a wide range of roles including Back Office Administration, Customer Service, Accounting, Customer Helpdesk, Marketing & Creative, Network Security, Lead Generation, Quality Monitoring & QA, & Web & Mobile Development experts. Their expertise has been invaluable to my company.
Get More Work Done in Less Time With Fewer Employees.
Looking for work? Apply here.
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